6N-7D Winter Spiti Valley Group Tour

1. If you have any questions regarding the tour itinerary, please let us know. We hope the listed sightseeing activities meet your requirements. We strive to offer a clear and transparent tour program.
2. The company reserves the right to reschedule sightseeing days to ensure the smooth execution of tours. All guests must carry a valid Indian government-issued photo address proof, including for children.
3. Please provide your pick-up and drop-off times.
4. For those booking only the cab service, please book or look for hotels within a 9 to 10 km radius of the main city to avoid extra travel charges. Cab operator service hours for local sightseeing are from 09:00 AM to 07:00 PM. For safety reasons, please avoid late-night walks. If the vehicle is used late at night, additional compensation for the driver will be required. Please consider all sightseeing activities as per the time and travel schedule. There are no timing restrictions on arrival and departure days.
5. Please respond by return mail so we can proceed with the advance booking formalities. Upon reflecting the amount in our account, we will send you a reservation voucher.
6. Help us keep our surroundings clean by avoiding littering, spitting, drinking, and smoking in public places and in all aspects (advisory only).
7. AC is complimentary in flat areas, but in hill stations, AC will not be used (mostly for North India and North East regions). All vehicles hired are on a point-to-point basis and not on disposal. If AC services are required in hill areas, it will be on a direct payment basis.
8. Sightseeing days may need to be rescheduled due to the closing of any monument on a particular day to ensure the smooth execution of tours.
9. Check-in and check-out times are as per hotel policies.
10. Meal timings must be followed as instructed by the hotels. We shall not be responsible for any un-availed meals.
11. In case of non-payment, either advance or remaining, the company has the right to stop services.
12. We shall not be responsible for any cancellation of cabs or buses due to bad weather and are not liable for it.
13. In Himachal, Leh Ladakh, Kashmir, Uttarakhand, and North East, the facilities of hotels, services, aids, etc., cannot be matched to developed destinations. Hotels in these regions are categorized based on location, services, and cost, and not as per star categorization (1*, 2*, 3*, 4*, 5*, etc.).
14. No discount will be provided after confirmation.
15. The company shall not be responsible for any delays or cancellations due to heavy traffic jams, blocked roads, technical faults, strikes, natural disasters, or any unforeseen events. Such situations may also require extra services at additional costs.

Reservation Policy for Package Booking

1. To secure your package booking, an initial payment of 50% is required at the time of reservation.
2. The remaining 50% of the package cost will be collected either upon arrival on the first day of the tour or 1-7 days prior to the trip.

Reservation Policy for Flight/Train/Bus Booking1

1. For flight, train, or bus bookings, a 100% payment is required to confirm the reservation.

Process of Making Advance Payment

1. You can make payments securely through our website [www.Mountainschaintravel.com](www.Mountainschaintravel.com) using various methods such as net banking, credit/debit cards, and wallets including SBI Gateway, HDFC Gateway, Paytm, Google Pay, and PhonePe.

EMI Options Are Also Available in Our Gateways

1. Cash deposit option at Mountains Chain Travel offices.
2. Cash deposit in any of our mentioned banks (SBI, UCO, and HDFC).

Cancellation Before 30 Days of Departure:

If you cancel your booking more than 30 days before the scheduled departure date, you will receive a full refund minus a cancellation fee of [percentage or amount].

Cancellation Between 15-30 Days of Departure:

If the cancellation occurs between 15 and 30 days before departure, you will be refunded 50% of the total booking amount. The remaining 50% will be retained as a cancellation fee.

Cancellation Within 15 Days of Departure:

Cancellations made within 15 days of the departure date will not be eligible for a refund.

Cancellation Due to Force Majeure:

If you are unable to travel due to unforeseen circumstances beyond your control (such as natural disasters, pandemics, etc.), we offer a full refund or rebooking option.

Refund Policy

Refund Process:

Once a cancellation request is approved, the refund will be processed within [X] working days. The refund will be credited back to the original payment method used for the booking.

Refund for Unused Services:

If you cancel a portion of your holiday package, such as a hotel or tour service, the refund will be issued for the unused services, subject to our cancellation policy. The refund amount may vary depending on the terms and conditions of each individual service provider.

Refund for Last-Minute Cancellations:

For last-minute cancellations within 15 days of the trip, no refund will be provided for any services that have already been confirmed or paid for.

No Refund for No Shows:

No refund will be issued if you fail to show up for the booked trip without prior notice of cancellation.

How to Cancel a Booking

To cancel your booking, please contact us at:

Email: Support@mountainschaintravel.com

Phone: +91-8091619909 +91-8091819910

Please provide your booking reference number and the reason for cancellation when contacting us.

Important Notes

The terms mentioned above are applicable only for bookings made directly through Mountain Chain Travels Holidays. For third-party bookings (e.g., through travel agents or online platforms), the cancellation and refund terms may vary.

In case of disputes or issues regarding cancellations or refunds, please contact our support team directly for resolution.

We recommend that you carefully read and understand our Cancellation and Refund Policy before making a booking to avoid any inconvenience.