5N-6D "Kinnaur Himalayas: A Journey to the Roof of the World"

1. If you have any questions regarding the tour itinerary, please let us know. We hope the listed sightseeing activities meet your requirements. We strive to offer a clear and transparent tour program.
2. The company reserves the right to reschedule sightseeing days to ensure the smooth execution of tours. All guests must carry a valid Indian government-issued photo address proof, including for children.
3. Please provide your pick-up and drop-off times.
4. For those booking only the cab service, please book or look for hotels within a 9 to 10 km radius of the main city to avoid extra travel charges. Cab operator service hours for local sightseeing are from 09:00 AM to 07:00 PM. For safety reasons, please avoid late-night walks. If the vehicle is used late at night, additional compensation for the driver will be required. Please consider all sightseeing activities as per the time and travel schedule. There are no timing restrictions on arrival and departure days.
5. Please respond by return mail so we can proceed with the advance booking formalities. Upon reflecting the amount in our account, we will send you a reservation voucher.
6. Help us keep our surroundings clean by avoiding littering, spitting, drinking, and smoking in public places and in all aspects (advisory only).
7. AC is complimentary in flat areas, but in hill stations, AC will not be used (mostly for North India and North East regions). All vehicles hired are on a point-to-point basis and not on disposal. If AC services are required in hill areas, it will be on a direct payment basis.
8. Sightseeing days may need to be rescheduled due to the closing of any monument on a particular day to ensure the smooth execution of tours.
9. Check-in and check-out times are as per hotel policies.
10. Meal timings must be followed as instructed by the hotels. We shall not be responsible for any un-availed meals.
11. In case of non-payment, either advance or remaining, the company has the right to stop services.
12. We shall not be responsible for any cancellation of cabs or buses due to bad weather and are not liable for it.
13. In Himachal, Leh Ladakh, Kashmir, Uttarakhand, and North East, the facilities of hotels, services, aids, etc., cannot be matched to developed destinations. Hotels in these regions are categorized based on location, services, and cost, and not as per star categorization (1*, 2*, 3*, 4*, 5*, etc.).
14. No discount will be provided after confirmation.
15. The company shall not be responsible for any delays or cancellations due to heavy traffic jams, blocked roads, technical faults, strikes, natural disasters, or any unforeseen events. Such situations may also require extra services at additional costs.

Reservation Policy for Package Booking

1. To secure your package booking, an initial payment of 50% is required at the time of reservation.
2. The remaining 50% of the package cost will be collected either upon arrival on the first day of the tour or 1-7 days prior to the trip.

Reservation Policy for Flight/Train/Bus Booking1

1. For flight, train, or bus bookings, a 100% payment is required to confirm the reservation.

Process of Making Advance Payment

1. You can make payments securely through our website [www.Mountainschaintravel.com](www.Mountainschaintravel.com) using various methods such as net banking, credit/debit cards, and wallets including SBI Gateway, HDFC Gateway, Paytm, Google Pay, and PhonePe.

EMI Options Are Also Available in Our Gateways

1. Cash deposit option at Mountains Chain Travel offices.
2. Cash deposit in any of our mentioned banks (SBI, UCO, and HDFC).

Cancellation Policy & Refund:

1. Cancellation charges vary based on the number of days prior to tour departure.
2. Refunds processed within 15 working days of final confirmation of cancellation request.
3. Any amount less than 25% is considered a token payment and is non-refundable.
4. Company reserves the right to change package cost based on market conditions.

Prepone & Postpone:

1. Inform us 15 days in advance for any changes in travel dates.
2. First-time changes are free; subsequent changes incur charges.
3. Advance payment can be utilized within 1 year from the date of payment.

To cancel your booking, please contact us at:

1. Email: Support@mountainschaintravel.com
2. Phone: +91-8091619909 +91-8091819910

Please provide your booking reference number and the reason for cancellation when contacting us.

1. The terms mentioned above are applicable only for bookings made directly through Mountains Chain Travel Pvt.Ltd. For third-party bookings (e.g., through travel agents or online platforms), the cancellation and refund terms may vary.
2. In case of disputes or issues regarding cancellations or refunds, please contact our support team directly for resolution.

Law & Jurisdiction

1. All complaints and disputes are subject to the jurisdiction of the courts and tribunals at Shimla, Himachal Pradesh, India.

We recommend that you carefully read and understand our Cancellation and Refund Policy before making a booking to avoid any inconvenience.